When first signing into your KC Microsoft 365 account, you’ll need to set up the Microsoft Authenticator app, along with adding your phone number for added security.

This means when signing into your account, along with your password, you will need to enter a code, or tap 'approve' on the App.

This greatly improves security, and means if your password is compromised, an unauthorised person cannot get into your account without having access to your phone.

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First, we will install the App, so open up the App Store, click the magnifying glass in the bottom right, and search for “Microsoft Authenticator” in the search bar at the top of the App Store.

Tap the ‘Get’ button. (It might be a cloud icon, if it is, then tap it).

You might get this pop up to confirm you want to install the app. If so, tap ‘Install’.

You will see a circular progress bar where 'Get' was, showing the download progress. 

Once it has installed, you will see the ‘Open’ button appear in its place. Tap it. 

The app will open and you'll be shown the privacy agreement page (Left image below). 

You can Decline or Accept, but we recommend to tap ‘Accept’. 

On the next page (right image below), tap the ‘Scan a QR code’  button. 

DO NOT PRESS 'Sign in with Microsoft' or 'Add work or school account'.

After tapping 'Scan a QR code' you will get a prompt appear to allow the Microsoft Authenticator app permission to access the camera. Tap 'OK'.

On the main page, click the ‘+’ symbol in the top right to add an account 

Select ‘Work or school account’ from the account type list, then choose ‘Scan a QR code.’ 

The prompt you get from Microsoft when signing in should look like the below, on the app, point the camera at the screen so the code is in frame. It will capture the code and add your account to your app.

Your phone should get a prompt to allow Microsoft Authenticator to send you notifications. Tap ‘Allow’